IMPORTANT INFO
Shipping
All orders are sent via Australia post. If your order is tracked, your tracking number will be emailed to you once your item has been dispatched.
Australia
Free standard shipping on all orders within Australia.
$5 EXPRESS POST
*Please note that express shipping does not affect processing times.
New Zealand
$5 without tracking
$12 with tracking
United Kingdom
$15 without tracking
$20 with tracking
If you don't see your shipping destination above, I may still need to add it so please feel free to contact me.
Processing & Returns
All orders are dispatched within 4-5 working days unless you are notified otherwise. Due to the fact that I am a mum of 2 little ones at home, custom orders may take a little longer so please bare with me. If you need your order in a hurry, please let me know and I will always do my best to accommodate.
In order to process an exchange or refund, please contact me with the following information:
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A photograph of the item with a description of the fault
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Proof of purchase i.e. order number
Return requests must be within 30 days from receipt of order.
Shweshwe Roots does not provide exchanges or refunds for change of mind and reserves the right to refuse an exchange or refund if the order does not meet this return policy.
Faults
I take great care to double check all items myself before posting. If there is a fault with your piece, I will process an exchange or refund. Tarnishing may occur over long term use depending on the material used. This as well as general wear and tear is not considered a fault.
Missing Items
If your tracking number states the item has been delivered but you have not received it, you will need to contact Australia Post on 13 7678.